Privacy Information Management Statement

Reckon Ltd & Qcom Singapore Pte Ltd("Qcom") publishes and distributes a range of personal and business financial management software and provides technical support and training services to software end-users. We are required to comply with the National Privacy Principles contained in the Privacy Act 1988.

The privacy and security of the personal information that we hold about you is very important to us. This Statement is a requirement of the National Privacy Principles, and should assist you in understanding how we collect and deal with your personal information.

Collection of Personal Information

We most commonly collect information from our customers in the following circumstances:

• Upon registration by you of any of the Quicken software range or services offered through the www.quicken-asia.com website.
• Upon the purchasing of upgraded versions of Quicken software, often in response to our having communicated with you about such upgrades
• Upon the joining, or renewal, of various Quicken programs, including Quicken Advantage or the Quicken Professional Partner program

There are other less frequent instances where we collect personal information, such as when financial details are sought from persons or businesses who seek to be Quicken product resellers, where stock is provided on credit.

The information collected would generally comprise name, address, postal address, telephone, fax and e-mail contact details, as well as the details of the Quicken product that you use. High level information in relation to your business may be also be collected. Should you contact us requiring technical or similar assistance, information relating to your problem and our suggested solutions are also recorded by us to assist in better customer relationship management.

How we use this information

We use your personal information in the following ways:

The main purpose for the collection of personal information is so that we can communicate with you about the software product that you use and efficiently manage and administer all products and services we provide to you. These communications could relate to software upgrades, feature variations or enhancements, any particular issues or problems that have been detected within the software and corrective measures that may be taken and informing you of other Quicken products and services, including the availability of specialised, software specific, stationery products.

Identification of software end-users assists Quicken in establishing who is legally permitted to use the various Quicken software applications and therefore assists us in enforcing copyright and intellectual property rights.

In the case of Quicken Advantage, the additional questions we ask in relation to your business assist us in developing a member profile so that future offerings that may be developed for program participants are relevant and appropriately targeted.

In the case of financial information requested from parties wishing to be resellers and, as such, be provided with Quicken software stock on credit terms, this information is used to perform credit referencing and checking.

Disclosure

With the exception of the final bullet point above (where the information is disclosed to a credit referencing bureau), very little external disclosure of your personal information is made by Quicken. In the event that an external party wishes to communicate with any or all parts of the Quicken user/Advantage member database, and Quicken is agreeable to this communication being sent, we would generally undertake the communication on behalf of the external party (but at their cost) so that access to the personal information of our customer remains with Quicken. Quicken may use, from time to time, external service providers to facilitate communications with its customers, for example a mail house. In these circumstances, Quicken may provide personal contact/address information to the external service provider to enable the communication to be dispatched. Such information is provided to the external service provider on the strict basis that it be used for this purpose only and agreements are put in place to ensure this.

Access to Information

The National Privacy Principles provide you with the right to access the personal information that we hold in relation to you. If you would like details of the personal information which we may hold about you or, if you would like to correct any of the information that we hold, please contact us as follows:
e-mail: privacy@quicken.com.au
or write to us:

The Privacy Officer
Qcom Singapore Pte Ltd (t/as Quicken Asia)
519, Balestier Road #04-05
Le Shantier
Singapore 329852

We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.

Information held by Third Parties

As a company incorporated in Singapore, Quicken is required to maintain a register of members pursuant to the Corporations Law. This function has been contracted to an external provider, Computershare Investor Services Pty Limited ("CIS"). It is the usual practice for registers of listed companies to be managed by third parties. CIS manages the members' register on behalf of Quicken, which includes personal information relating to name and address details, security-holding balances, tax file numbers, bank account details and e-mail addresses. CIS has its own Privacy Statement as to how it deals with personal information, and Quicken shareholders are directed to www.computershare.com website for further information.

The trading and dealing activities of the QuickBroker service are performed by HP JDV Limited ("HP JDV"). Pursuant to the service level agreement that Quicken has with HP JDV, and as authorised by the customer when agreeing to the trading rules, HP JDV can provide to Quicken, at Quicken's request, personal information relating to the customer. HP JDV has its own Privacy Statement and Privacy Policy, and QuickBroker users are directed to the QuickBroker section of the www.quicken-asia.com website for further information.

Quicken Stationery is offered, on Quicken's behalf, by Express Promotions Australia (trading as Forms Express). For the purpose of providing Quicken customers with information on Quicken compatible printed stationery products, Forms Express will be provided, from time to time, with personal information relating to the customer. This information will be used for the sole purpose stated above. Forms Express have their own Privacy Policy and Quicken customers are directed to www.formsexpress.com.au for further information.

Web site

The Quicken-asia.com web site uses "cookie" technology. Cookies are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you're on a website. The use of cookies is an industry standard - you'll find them at most major web sites. Quicken-asia.com does not use cookie-technology to collect personally identifying information on users of the Quicken site.

Information Storage

An electronic customer management and database system is used to store most of the personal information. This system is accessed by authorised users and contains security features to ensure the protection and integrity of the data that we hold.

General

Should you have any queries in relation to this Privacy Information Management Statement or to issues generally surrounding the private information that we hold about you, please contact the Privacy Officer at the addresses referred to above. Similarly, any complaints in relation to privacy related issues should also be directed to either of these addresses.

From time to time, this statement may be amended. An up-to-date version of the Privacy Statement will always appear at the www.quicken-asia.com website. Furthermore, you may request a hard-copy of this Statement from either the addresses referred to above or by telephoning +65 6254 2322.